Delete your Da Wedding account
You can delete your Da Wedding account and the data linked to it at any time.
How to ask
- In the app (when available in your version): Settings → Delete account, then confirm.
- By email, from any version: write to support@acceleret.com with the subject "Delete my Da Wedding account" and the phone number you sign in with. Before deleting anything, we may ask you to confirm that you control that number.
We complete email requests within 30 days and confirm by email when it's done.
What is deleted
- Your phone number, profile and profile photo, and your membership of every wedding.
- Everything you posted: posts, reels, stories, their photos and videos, captions, comments, likes, tags, bookmarks and story views.
- Your blocks, your notifications and your devices' push tokens.
What is kept, and why
- Messages you sent in a chat stay in it as "Deleted account" with their text and media removed, so the others' conversation still makes sense.
- An anonymous record that the account existed (no phone number, name or content), so the deleted account can't be confused with a new one.
- If you created a wedding, the wedding stays for its other members with their own content. Your own content in it is deleted.
- Reports others made about content you posted may be kept for up to 30 days after the wedding ends, to handle safety issues.
- Server logs, which can contain your IP address, are kept for 30 days and then removed.
Your records leave our live database straight away. Our database backups keep copies for up to 7 days, so they are gone from them within 7 days too. Your photos and videos are removed from our server straight away; they have no backup copies.
Only want to remove some content?
Write to the same address to have specific posts, comments or media deleted without deleting your account.